CustomerSoft

CustomerSoft benefits from Call Centre Outsourcing

CustomerSoft are in the final stages of supporting an extensive call centre operation in Chennai, India; which will use CustomerSoft's Expert Support Program (ESP) software together with the software of CustomerSoft's technology partners – Concerto and Control F1.

This initiative by CustomerSoft will support a number of organisations looking to outsource their call centre operations; including four companies from the United Kingdom. The service will go live early 2004.

Contrary to belief expressed by trade unions, British companies that have outsourced their call centre operations to India have become more globally competitive, a study by the Federation of Indian Chambers of Commerce and Industry (FICCI), has indicated.

"British companies which would have otherwise become dysfunctional in terms of pricing of their products have become viable and competitive," FICCI secretary general Dr Amit Mitra said on Thursday.

Citing an example, he said BT, which was among the first to utilise call centre operations in India, had become viable, saving thousands of jobs. Similarly, GE which houses 3,000 call centre workers in a building in Bangalore had also benefited.

He said contrary to popular perception, working conditions at call centres in India were far better than those in developed countries. According to him there was great scope and tremendous potential for increasing the two-way trade and investment. "This year India's investment in the UK was higher than the UK investment in India," he pointed out.

For more information on what CustomerSoft can offer - including Call Centre Operations, Service & Support Management - contact Enhance

If you express an interest in becoming a CustomerSoft reseller, contact Jo Greenwood on +44 (0)1252 680323